Customer Service

At Garden Lighting Outlet it is our aim to provide you with the highest levels of service possible.

Shipping & DeliveryAt Garden Lighting Outlet we always send your goods First Class via Royal Mail. Using this service you should expect to receive your goods (if in stock) to be with you within 48-72 hours. Once you have made a purchase through the website, one of our customer services represenatives will email you directly confirming delivery date and answering any of your queries.
If you have ordered more than one product then we may ship them to you in separate shipments. We do this so you receive your goods as quickly as possible.
Christmas Delivery Times

The last order to be received by Christmas must be made by midday on the 19th of Dec for you to receive it by the 23rd, however please be aware that due to adverse weather conditions or inundation of deliveries over this time, nothing is guaranteed and all we can do is endeavour to make sure we do everything in our power to get your items to you. As Christmas and New Year fall on weekends this year our delivery companies and warehouses will be closed between from Christmas until the 3rd of January, orders can still be taken, but they will not be processed until the 3rd so please be aware that there will be delays in deliveries by at least a week. Meaning if you order an item it could take two-three weeks to be delivered over this period. Although we work to avoid this sometimes it cannot be helped.
Insurance
All products purchased via the Garden Lighting Outlet website are distributed by our trusted supplier network. Any warranties and liability remain with the supplier of that product. During this process Garden Lighting Outlet will co-ordinate and act on your behalf and ensure that you receive the level of service you expect.

Privacy & Security

Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent or have joined our online community. We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

* your name
* address
* phone number
* email address
* purchase history

All financial details are stored and managed by Paypal, our financial partner, including:

* credit/debit card details
* paypal details

We do not hold any of these financial details.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us or if you have joined by logging on to the our secure customer area. If you find any inaccuracies we will delete or correct it promptly when notified.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.

Security

We take security seriously at Garden Lighting Outlet and our web site meets the highest standards of security throughout the purchase process to ensure your personal financial information is kept secure. We employ SSL certificates throughout the checkout process and our partners, PayPal, conform to the highest level of security credentials to keep you purchase safe.

Returns & Replacements 

If you wish to return your order
Should you need to return goods for whatever reason you must notify us via email at team@garden-lighting-outlet.co.uk with the following information:

– Your full contact details
– Details of the product(s) that you wish to return
– The reason for return
– Date of purchase
– Our order/invoice number

We will then email back to you with an Approved Authorisation Number (AAN). This must be clearly visible on the returned package. We cannot accept unauthorised returns. Returns must be suitably packaged and sent by royal mail, which must be paid by you. The item must be in its original condition, with all packaging materials, manuals and accessories intact. reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements.

This does not affect Your Statutory Rights.

If you wish to cancel your order
You must notify us as soon as possible (but no more than 7 days after delivery) by email at team@garden-lighting-outlet.co.uk stating your reason for cancellation. Once order has been placed on the Garden Lighting Outlet site our dispatch process commences and cannot be stopped. So to cancel the order please follow the procedure above stated and ensure you obtain an AAN. Refunds will be made within a maximum of 30 days of your notification email.

If your item is faulty
If your goods are faulty goods, we will of course send a replacement or give a full refund, as appropriate and as quickly as possible. However, all faulty goods claims must be made within 7 days of delivery of the item by email to team@garden-lighting-outlet.co.uk stating your reason for return, please follow the steps detailed above. Refunds will be made within a maximum of 30 days of your notification email.

If your item is damaged in transit
Please retain all documentation and packaging. Notification should be made within 7 days of delivery by email to team@garden-lighting-outlet.co.ukstating your reason for return, please follow the steps detailed. Refunds will be made within a maximum of 30 days of your notification email.

OrderingOrdering products at Garden Lighting Outlet couldn’t be simpler. Once you’ve found the product you want simply click the Add to Basket button to add it to your shopping basket. Once you’ve finished shopping click on the Checkout button and you will be taken through the straightforward checkout process.

During checkout, you will be prompted to checkout as a guest or to register with Garden Lighting Outlet. Registration is simple and provides benefits such as storing of addresses to make your next purchase even more painless.

You will then be asked to enter your address details (if you have not previously registered) and confirm the details of your order. If you’re happy you click the Checkout button and you will be re-directed to PayPal to enter your payment details (credit/debit card, paypal etc.). See below for more details on payment.

Making a Payment

How Can I Make Payment?
You can use most credit or debit cards including Visa, Visa Debit, Master Card, Solo and Electron. We can also accept payment by PayPal.

Will my payment be secure?
Yes. Once you’ve made your order and filled in your address details our site sends you to Paypal’s secure website to make the payment.

Do you keep my credit card details?
No. You only enter your credit or debit card details into Paypal’s website not ours so at no point do we have access to them.

Who are Paypal?
Paypal provides secure online credit card and debit card payment solutions to thousands of online and mail order businesses across the UK and world-wide. Paypal is probably the most widely known brand when it comes to safe, secure, online transactions and has the added extra feature of allowing you to manage your payments through a Paypal account. In the UK, Paypal is the most preferred payment service on the web. For more information please visit: www.paypal.co.uk.

Statutory Rights
Cooling Off Period

Online Purchases
At Garden Lighting Outlet we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.

By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products.

To cancel your purchase within the seven working days cooling-off period, please visit our Returns page and follow the steps detailed so that we receive it within seven working days of the day after the date that the item was delivered to you.

Please note that we cannot accept returns if you deliver them to us by hand.

For more information on your right to withdraw from your purchase within the seven working days cooling-off period, visit the Department of Trade and Industry’s website at http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html.

Your other statutory rights
If you would like more information about your other statutory rights, please visit the Department of Trade and Industry’s Consumer Gateway website at: http://www.consumerdirect.gov.uk/